Media

Manage stress & burnout with healthy boundaries

Breakthrough Personal & Professional Development Inc. owner, Bonita Eby, was a featured guest on the Balance + Bliss Podcast. This article summarizes a portion of that interview. Click to listen to the full podcast, Episode 95: Stress, Burnout, and setting healthy boundaries with Bonita Eby. On Apple Podcasts click here.


Stress, burnout & boundaries

Host: Today, we're talking about something that I think every single person can relate to. We're talking about stress, burnout and setting boundaries. I just learned that boundaries were a thing in the last couple of years, which is terrifying. So I'm hoping you can shed some light on how to set healthy boundaries in our lives to reduce stress and reduce the likelihood of burnout.

What led you to work in the stress and burnout fields?

Host: You're passionate about burnout because of an experience that you had. Tell us a little bit about how you got into this work.

Bonita: I started out in healthcare as a Registered Massage Therapist working with survivors of traumatic motor vehicle accidents in the hospital and my own clinic. That work was incredibly rewarding but very hard on my body, so I transitioned into a leadership development position after a decade. I retrained, retooled and worked in leadership development, project management, and training teams and leaders. I loved that leadership space, but I was also on-call 24 hours a day, seven days a week, on a crisis line. As the years went by, the tasks and responsibilities grew, as did the crisis caseload.

That went on for years, and to be perfectly honest, it took years for the overwhelming stress to build up before recognizing there was a problem. But, interestingly, I felt like I dealt with stress pretty well. I’d successfully handled many different crises, but I didn’t have the necessary training, tools, and resources to deal with the trauma I witnessed, so eventually, I experienced burnout and compassion fatigue.

Explore our Compassion Fatigue Training

 

How long did it take before stress became burnout?

Bonita: It took a good five years to go from early-stage burnout to late-stage burnout. I had no idea what was happening to me or what I should be doing about it. At that time, people weren't talking about burnout. It just wasn’t on the table. It was a taboo subject. I spoke with my medical doctor, but he didn’t understand what was happening to me beyond recognizing it was stress-related.

Eventually, after many years, I resigned from my job, which was a difficult decision, to say the least, because I was passionate about what I did. However, once I resigned, my body crashed, and it was stunning to me. I literally went from running marathons to being flat on my back for an entire year. It took five years and the help of many healthcare experts to recover.

Discover the Symptoms of Burnout

 

Who does burnout typically affect?

Bonita: Typically, the people who burn out in any given organization are its top performers. That's what the research shows. It’s not the people who just clock in and clock out because it’s a job. It's the people who give it their all, and sometimes it's too much.

What signs of burnout did you experience?

Host: Looking back, do you see a few glaring signs that you would now recognize as symptoms of burnout?

Bonita: The clearest indication was the way stress presented in my body. We are holistic beings. We have our physical, mental, emotional, spiritual, relational, financial, and professional parts to our whole. For me, the most glaring symptoms were related to physical stress. I became tired. I'm one of those people with loads of energy, but eventually, I got to the place where my battery was low all the time. I experienced a lot of minor illnesses alongside frequent bouts of laryngitis.

Unfortunately, I worked out really hard to compensate and felt amazing from the adrenaline rush, but that served to drain me even further. I needed yoga or other kinds of gentle exercise that would bring my parasympathetic nervous system up and my sympathetic nervous system down. Instead, I continued to feed the stress cycle.

Download your free Burnout Assessment today.

Can working out make burnout worse?

Host: I see so many women who are stressed out to the max. They are on autopilot, go, go, go, go, harder, faster. I see so many people working so hard when in reality, what their bodies needed was exactly what you talked about. They need to soothe their parasympathetic nervous system, but instead, they drive their sympathetic nervous system compulsively.

What can people do to lower their adrenal stress response?

Bonita: We need rest. Until the pandemic happened, it was almost as if rest was a bad word. Like there's something wrong with you if you need rest. There's something very unhealthy, systematically, socially and personally, with that kind of mantra. We deeply require rest, not only physical rest but also emotional and psychological rest.

About the author

Bonita Eby is a Burnout Prevention & Organizational Culture Consultant, Executive Coach, and owner of Breakthrough Personal & Professional Development Inc., specializing in burnout prevention and wellness for organizations and individuals. Bonita is on a mission to end burnout. Get your free Burnout Assessment today.

Explore our workshops

The Difference Between Stress & Burnout

 
 

Breakthrough Personal & Professional Development Inc. DEO, Bonita Eby was interviewed on CHCH Morning Live. This article is a summary of that interview.

Click the image to watch the live television interview.


Host: Burnout and stress are terms that are being used a lot more frequently and often interchangeably, but there is a difference. Burnout Prevention Strategist and owner of Breakthrough Personal & Professional Development, Bonita Eby, joins us this morning.

What is the definition of burnout?

Host: Good morning. Thanks for joining us. We throw the term burnout around all the time, but can you define burnout for us.

Bonita: Burnout results from chronic workplace stress that has been unsuccessfully managed. It often presents as exhaustion, cynicism around our work and reduced productivity. 1

What is the difference between burnout & stress?

Host: There's a difference obviously between burnout and stress.

Bonita: Absolutely. It’s that chronic, ongoing stress that happens in our workplace that can cause burnout. Stress is the impetus, while burnout results from ongoing, unresolved stress.

Can burnout look different in different people?

Host: Burnout is the result, but can it look different among individuals?

Bonita: Yes, and that's tricky because it looks different, although there are a few symptoms that tend to show up most of the time.

What are the symptoms of burnout?

Exhaustion:

First is exhaustion. Sometimes that starts with just feeling frequently tired, but in the end, it can escalate toward being exhausted to the point of not being able to walk up the stairs or get groceries or take care of your children properly. 2

Reduced Immunity:

Sometimes burnout presents through reduced immunity. Oftentimes, people find that their immune system becomes impacted when they’re exhausted and have stress hormones coursing through their bodies. As a result, they may get colds and cases of flu more often. In the early stages, they might not be able to fight off a rash. But eventually, the decreased immunity can lead to heart disease or even a heart attack. 3, 4

Sleep Disturbances

Insomnia and sleep disturbances can lead to emotional exhaustion. Often this is when people reach out for help. They find that their productivity is going down because they cannot sleep well anymore. They're just not able to handle things. But when their relationships at home begin to suffer, they reach out for help. 5,6

Learn more about The Symptoms of Burnout.

Does burnout happen quickly or slowly?

Host: Do you find now with your clients it's something that's just been a slow burn until all of those things have piled up, and they realize they've got a problem, but it's something that just develops over a long period of time?

Bonita: Burnout does take a long time to develop. In the beginning, it looks pretty insidious, and that's why I have a free Burnout Assessment that helps you understand where you are at risk and where you are not. People use this individually and within their organizations to take care of their employees.

How can an employee talk to their employer about burnout?

Host: Prevention is so important here, and so is talking to your employer if you're getting these warning signs.

Bonita: That's how many people use the Burnout Assessment. Individuals will download it, complete the Burnout Assessment and then talk with their boss. They now have something tangible in their hands to express what they're experiencing and find the resources they need to thrive. Sometimes that means going and talking with a counsellor or talking with a close friend.

Entire organizations use the Burnout Assessment with their employees so they can catch red flags early, provide resources, and provide training, sometimes in workshops, sometimes through individual coaching. Then, we get them through so they can be productive people within that organization long-term.

Download your free Burnout Assessment.

Are companies willing to address workplace burnout?

Host: Are you finding among employers and employees that the climate is right for that or is there a hesitancy to admit it?

Bonita: There’s both. There are ones who have been working on their culture and recognize that often it’s culture issues within the organization that can be tweaked to make a profound difference for their employees. That makes a huge difference to their bottom line. It's very expensive to lose one of your highest performers but putting a few things into place so employees can thrive lets your organization succeed.

Other organizations are a bit afraid of addressing workplace burnout, so sometimes, I'm the one who comes in and opens the conversation through workshops or consulting.

Host: We’re going to link up your website because it is a great resource. Thank you.


About the author

Bonita Eby is a Burnout Prevention & Organizational Culture Consultant, Executive Coach, and owner of Breakthrough Personal & Professional Development Inc., specializing in burnout prevention and wellness for organizations and individuals. Bonita is on a mission to end burnout. Get your free Burnout Assessment today.


References

1, 2. Burn-out an "occupational phenomenon": International classification of diseases. (n.d.). Retrieved April 14, 2021, from https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases

3. Bargellini, A., Barbieri, A., Rovesti, S., Vivoli, R., Roncaglia, R., & Borella, P. (2000, July). Relation between immune variables and burnout in a sample of physicians. Retrieved June 22, 2020, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1739992/

4. Mommersteeg,, P. M., PhD, Heijnen, C. J., PhD, Kavelaars, A., PhD, & Van Doornen, L. J., PhD. (2006). Immune and Endocrine Function in Burnout Syndrome : Psychosomatic Medicine. Retrieved June 22, 2020, from https://journals.lww.com/psychosomaticmedicine/Abstract/2006/11000/Immune_and_Endocrine_Function_in_Burnout_Syndrome.10.aspx

5. Sonnenschein, M., Sorbi, M. J., Van Doornen, L. J., Schaufeli, W. B., & Maas, C. J. (2006). Evidence that impaired sleep recovery may complicate burnout improvement independently of depressive mood. Utrecht: Department of Clinical and Health Psychology, Utrecht University, Utrecht, The Netherlands. https://pubmed.ncbi.nlm.nih.gov/17383501/

6. Armon, G., Shirom, A., Shapira, I., & Melamed, S. (2008). On the nature of burnout–insomnia relationships: A prospective study of employed adults. Journal of Psychosomatic Research, 65(1), 5–12. https://doi.org/10.1016/j.jpsychores.2008.01.012

Three Ways Leaders Can Prevent Employee Burnout

Bonita Eby, owner of Breakthrough Personal & Professional Development Inc., was recently interviewed on a podcast hosted by Nova Mutual Insurance Company entitled How to Flourish and Prevent Burnout. This article contains part of the podcast interview.


Host: Tell us about yourself and what you do.

I'm a Burnout Prevention Strategist and owner of Breakthrough Personal & Professional Development, Inc., specializing in burnout prevention and wellness for organizations and individuals at the intersection of health and leadership development. I’m on a mission to end burnout.

Culture begins with leadership

Host: You mentioned leadership development. Do you find starting with leadership development helps organizations?

It always begins with leaders. In any organization, culture changes based on how the leadership not only speaks but how they act. If you have a policy, but it's not modelled at the leadership level, you're not going to find it acted upon throughout the entire organization. I find using leadership development, my professional healthcare background and years of research on burnout prevention make quality changes throughout an entire organization.

My burnout story

Host: What is your relationship with burnout? Do you have a backstory that led you to strategize and specialize in burnout prevention?

Yes, I know burnout intimately and went through burnout myself. I was in a leadership development role, project management, and training teams and leaders. I was also on a crisis line, 24 hours a day, seven days a week. I flourished in that leadership development space, but when you combine that with the pressures of crisis management, it became overwhelmingly stressful, and I went through burnout and compassion fatigue.

When that happened, it changed my entire life. Now I've spent years developing ways to prevent burnout, researching what causes it, and how to recover. And I've created systematic processes to help others do just that, both on an organizational and individual level.

Where does burnout come from?

There is a lot of confusion because there's so much on social media that would imply burnout is essentially just a word we use to cover all kinds of umbrella issues. As a result, we see many uninformed recommendations, like taking a bubble bath to solve our problems, without any research to back it up.

Workplace stress that has been unsuccessfully managed is at the root of burnout. We're talking about overwhelming stress, not the basic stress we easily overcome on a daily basis. We're talking about stress that becomes overwhelming because the pressures keep coming too hard and too fast. Interestingly, research shows that the highest achievers in any given organization are most at risk for going through burnout.

What are the early warning signs of burnout?

Considering burnout is due to unmanaged workplace stress, the first symptom is too much chronic stress. We all come across stressors throughout our day, many of which we manage without a problem. We get over it; it's gone. It doesn't even register on our radar at the end of the day. But it's when we're stressed all the time that we become exhausted.

In the early stages of burnout, people find they're tired but don’t think it’s that big of a deal. But over time, that fatigue progresses to exhaustion. And when I say exhaustion, it's physical, mental, and emotional exhaustion. Employees can’t show up to work at their best and produce at their very best when they're exhausted, physically, mentally, and emotionally.

Many people develop minor illnesses. For example, they used to get colds once a year. Now they're getting two colds once a month, and they wonder what’s happening. Perhaps they begin getting minor infections. We don't like to talk about that, but it’s a common reality.

Often, people start having stressful dreams where they wake up in the middle of the night, having dreamed they're at work, and everything is going wrong. That's an indication that they’re not shutting off from work, and it’s creeping into every part of their life.

You can see how early burnout warning signs are quite insidious. That's why it's hard to spot in the early days and one of the reasons why it's so critically important for individuals to understand the warning signs and for managers, supervisors, and team leaders to understand so that they can keep their team healthy.

Are leaders concerned about stress & burnout?

When I speak with leaders about their experiences, they indicate overwhelming stress and burnout are causing them concern. It comes down to at the end of the day, they have no time or energy left for their family or friends. That doesn't sound like a life that's flourishing.

Why does burnout affect an organization’s highest achievers?

They are deeply devoted, passionate and give it their all. They are the ones who care. They're the ones who genuinely want to produce. So you put extra work on their plate, and they say, “okay, I'll push through. I’ll do this because I care about the company.” Burnout often affects the people you want to retain most; it's your top talent. Without proper support, they will leave the organization to find one with a workplace culture that will sustain them.

Research shows that to replace just one person in your organization who has burned out costs a company 1.5 to two times that person's annual salary. To make that clear, let’s say someone makes $100,000 annually in your organization. To replace that employee will cost anywhere from $150,000 to $200,000. Based on that number, prevention is a much more cost-effective strategy for any organization.

Are burnout and stress two different things?

Stress is a natural response to any crisis situation. It's related to survival. Our brain reacts immediately to stress and puts us into a fight, flight or freeze response. That's normal and healthy when a lion is chasing us, and we want to get away. We're now in a situation where those stress responses are happening perhaps ten times an hour, sometimes hundreds of times a day. Our systems were not meant to deal with that overwhelming exposure, so we need stress management techniques, which is a popular topic I train on in corporate workshops.

Is Burnout an individual or workplace culture issue?

We tend to think about burnout prevention in terms of how we can manage our self-care and boundaries. That's important, but the overwhelming evidence shows that burnout is due to an organization’s workplace culture and systems issues.

What can organizations do to prevent employee burnout?

1. Train managers to recognize the signs of burnout

Train your managers, team leaders, and supervisors to recognize the symptoms of burnout. Educate managers to have empathy and emotional intelligence around that whole conversation.

2. Open the burnout conversation by creating psychological safety

Train leaders to open the conversation with their team around burnout because most don’t naturally know how to have that conversation. It's a touchy subject. Many employees are terrified to talk with their team leader about where they're struggling. Without those open, honest conversations, the employee cannot receive the support and resources they need.

When experiencing burnout, an employee’s productivity will not be the same. How do they sit down with their manager and say, “I think I'm burning out. Can you help me?” if they don’t feel psychologically safe? But suppose their manager is well-trained on how to handle those conversations with empathy and connection. In that case, it creates a psychologically safe environment in which the employee can speak honestly and openly and receive the resources they need.

3. Communicate policies around priorities, boundaries, and autonomy

This is such a huge part of preventing burnout. Do employees have the ability to make choices around where they work, when they work, and how they work? Do they feel they have an equal voice at the table? Or do they fear being chastised if they speak up and say, “I've got this great idea,” or “I think this could work differently”?

Do employees feel connected to the job in terms of their values? Do they feel connected to the mission and vision of the company? Sit down with your employees and see how many of them can recite your mission, vision and values. If they can't, there's a problem in the organization because employees need to feel connected to purpose and meaning. When there is a deep connection to vision and purpose, employees tend to perform better and are more likely to remain committed to the organization.

Bring our workshops to your organization.

Empower your people and culture with workshops and training on burnout prevention, stress management, mental health, Compassion Fatigue, healthy boundaries, resilience, and more.

About the author

Bonita Eby is a Burnout Prevention & Organizational Culture Consultant, Executive Coach, and owner of Breakthrough Personal & Professional Development Inc., specializing in burnout prevention and wellness for organizations and individuals. Bonita is on a mission to end burnout. Get your free Burnout Assessment today.